Pharmacists play an essential role in our healthcare system, filling medications, giving advice, and providing support to patients. But as the demand for their services becomes ever more demanding, concerns have been raised about the sustainability of the profession. In recent weeks, complaints have been raised from pharmacists in one of the largest retail pharmacy chains in the United States – CVS. When pharmacists from multiple CVS locations began showing low attendance rates, CVS responded quickly and decisively. In a statement, the company announced that it was implementing a number of steps to better accommodate its pharmacists and ensure they can deliver the best possible service to their customers. First, CVS has been working to develop new technology that will help pharmacists manage their workload more efficiently and effectively. This includes a number of new tools which allow pharmacists to quickly find the most efficient way to fill a prescription. Additionally, the company is now providing additional staff during peak hours and addressing a “shorter and less challenging pharmacy toll” on the busiest days. CVS is also investing in an established call-in system for pharmacists to get the help they need when times get busy. In their statement, CVS also said that they are “committed to ensuring all CVS Pharmacy locations have qualified professionals available” to serve patients and uphold the highest standard of care. Further, CVS is partnering with state and federal agencies in an effort to better understand the causes of staffing shortages at its pharmacies, and identify new ways to address them. These measures should go a long way towards relieving the pressure experienced by CVS pharmacists. These critical healthcare professionals already face one of the most demanding job roles in retail – and it’s reassuring to see CVS take their well-being into account. CVS is already leading the retail pharmacy sector in terms of patient care and quality of service, and these new initiatives should help to ensure that this remains the case as the pharmacy industry continues to evolve.